Customer Submitted Reviews
Gave Us a Very Competitive Price!
Time to replace our 32 year old Carrier hvac so I called an authorized dealer--Zodiac. Saul came to our house and gave us a very competitive price! Days later, Hugo and the team showed up on time and they were polite and respectful of our property. We were very impressed with their professionalism, courtesy and work ethic! The new system ( ac, furnace, coil, ducting, thermostat) is working fine…
Zodiac Saved the Day
Zodiac saved the day for this young single woman!!!! I had another company come out to look at my air conditioner and they said several parts were defective and the cost of replacing those parts would be as much as just buying a whole new unit (quoted $8,500)! Panicked at the price... I called Zodiac to get a second opinion and they came right out with within 10 minutes- replaced the only defective part (totaling $350) and my unit was up and running and I had no other problems! I'm so grateful for their service and for taking such good care of me!
Always Respectful and Thorough
We purchased two Carrier A/C -Heating units for our house. They lived up to all of the promises made during the sales process.
The best part of dealing with them has been the repair team, always easy to make appointments and luckily we get the same technician each time, he knows our house and our system. He is always respectful and thorough and a nice person.
I would recommend Zodiac HVAC to anyone looking for a complete team approach to your purchase.
Extremely Professional and Fairly Priced
The team at Zodiac HVAC have been very responsive, extremely professional and fairly priced. I used them to install two new air conditioners and heaters as well as the maintenance on these units. I have never had a bad experience, every interaction has been positive.
Appreciate the Honesty and Integrity of This Company
Sept 2019=I called Zodiac Heating & Air Conditioning to perform the optimization program thru LADWP. We knew our 30+year old system was not efficient. It had never broken down. But nothing last forever.
Although it was still working we knew the old system was not efficient. We decided to have total HVAC replacement with a 5 ton Carrier Infinity Series, new furnace was relocated in the attic, new ducting, and 19 seer air variable speed air conditioning. We also added 3 zones to adjust the temperatures in different parts of our home. The system is super quiet!!! We've gone high tech. We can adjust the temperatures via our cell phone The Zodiac staff were excellent!!! Very professional and they know what they are doing. Each day Avi, Henry, and Miguel, left our house and yard clean. We also appreciated that none of them smoked. Vic, the owner visited frequently during the installation. He was very easy to talked to. Bella in the office is really great. She was always ready to answer our questions.
Sept 2020= OMG, we've had record summer temperatures at 120 degrees! Our home was super comfortable!!! We got a card in the mail to sign up for the annual maintenance. Twice a year for $185. Of course we signed up for it. A week ago it was nice to see a familiar face, Saul perform the maintenance, changed filters, checked temp. He was the tech who came a year ago and performed the LADWP optimization. We had pavers installed and the condenser was full of dust. Saul washed the condenser and cleaned the coils.
We appreciate the honesty and integrity of this company. We are lucky to have found this company. Looking forward to a long term relationship. Highly recommend.
Everything Has Been Handled Flawlessly
Zodiac is five-star all the way and we couldn't be happier:
*It started with the estimating process. The owner, Vic, was infinitely patient with all our questions, and provided multiple options for the Carrier A/C and heating units. Equally important, he was terrific at explaining, in simple layman's terms, the differences in the various levels, so we could make an informed decision about which models to choose.
*Next, pricing (we all care about that, right?). Well, Carrier is a premium-priced company, so we were prepared that we'd be paying more than what a mid-grade unit would cost. Zodiac's pricing was very competitive for both the HVAC system and new duct work we needed, and they even threw in some extra work we needed at no additional cost.
*Third, the installation. We'd been quoted that the job would take three days, but Vic and his brother Ed were able to get an extra crew to show up on day two, so the whole process only took two days. Beyond speed, let's talk care: the guys were great about laying down tarps, draping plastic, wearing booties, etc. to minimize the amount of dirt and dust caused by the installation. And where they had to cut into our wall, they were careful enough when they finished that we avoided any drywall repairs or paint touchups.
*Fourth, problem resolution. As the saying goes, "stuff happens." There were a couple of minor issues along the way that became our "punch list" for the end of the job. You can really judge the character of a company by how they treat you when you have something that's not quite right. Avi (the crew chief) and his team were terrific, readily acknowledging the need to fix these things and doing so quickly.
*Fifth, post-installation follow-up. Zodiac has been just as stellar in the period following our install. Whether it was answering questions about our fancy new wifi thermostat, scheduling the third-party inspector to test for leaks in the system, or explaining how to apply for a city rebate on the unit, everything has been handled flawlessly.
So in summary, five great areas that merit a five-star review. If you're serious about going with the very best in air conditioning, go with Carrier. And if you're serious about going with the very best Carrier dealer in Los Angeles, hands down choose Zodiac. We were so taken with their quality that we've already signed up for their semi-annual Maintenance Member program, to enjoy their flawless service for years to come!
Every Interaction With Them Has Been Fantastic
Zodiac Heating & Air installed my complete HVAC system, with ducting, a few years ago and have been my service provider ever since. Every interaction with them has been fantastic and I recommend them to anyone looking for HVAC service, repair or installation.
Diagnosed the Problem Quickly and Accurately
Professional Technician diagnosed the problem quickly and accurately. Honest work.
Installations Are Done Quickly and Efficiently
I've been working with them for over 8 years and there's a reason why. Their staff is great to work with and the installations are done quickly and efficiently. Definitely a great company to work with.
The Best Company to Work With
This is the best company to work with. They return calls, call before arriving, arrive on time, the technicians are polite, they clean up after themselves and are completely trustworthy. And yes, they know heating and AC really well.
I have been a Zodiac customer for over 20 years and they have sold and installed systems in two houses for me (all new ducts and equipment). They have always given good advice and the few times we have needed service, they have been able to help us quickly.
Why am I writing now? It's been in triple digits and DWP nuked our system with repeatedly turning the power on and off (add a surge protector!). Zodiac responded quickly, diagnosed the problem, had the part delivered over night and replaced it first thing the next morning. The technician checked to make sure there weren't any other problems and let it run for a while to check it again before leaving.
I highly recommend them!
Lucky To Have Found This Company
We had our HVAC system replaced Sept 2019. I found them via the LADWP Optimization program. We had a 30+ year old unit that was a work horse. Never broke down, but we knew it was not efficient. We replaced with Carrier Infinity Series including new ducts and relocation of furnace in the attic. We also opted to include 3 zones and 3 vents and registers to the bathrooms. Very quiet system.
We've had a full year of heating and cooling. What a difference a year makes! No issues so far. We've had record extreme temperatures just a few weeks ago. Our home was so comfortable. We love that we can control temp, schedule away/vacation mode on our cell phones.
Very happy with this company. The employees are professional and they know what they're doing. Saul, Avi, Henry, and Miguel were great! Bella in the office is always helpful. Vic, the owner would come and visit the worksite.
I recently purchased the annual maintenance. Last week to our delight, Saul came to perform the maintenance. He was the one who came to do the do the LADWP optimization. We like him because he explains what he is doing. He changed the filters, checked the temp, washed the condenser and coils (we had pavers installed and a lot of dust covered the condenser).
We are lucky to have found this company.
tech. SAUL came to the house to do a DWP check up on the air conditioning.You can tell you are going to get good service when he drives up in a clean Zodiac truck and comes to the house with tools at the ready.Introduces himself asks where the condenser and furnace are.Explains what he is going to do and he starts.
I would recommend this company and Saul.
Good Solid Job Throughout
Great service! I've been disappointed by contractors over and over the last 3 years, but these guys are changing my mind.
Vic was quick to come for the quote. Got back to me with numbers in a day or so. New tariff issues make it difficult to obtain standard equipment, but these guys were able to work it out quickly.
The delivery and installation was professional and on-time. Three guys working to install a ductless mini-split system took less than the full day.
Clean up was great. Usually, the contractors leave stuff everywhere, or fill my trash can with their junk. These guys took all the packaging, old equipment and personal stuff away for disposal.
Good solid job throughout.
Best Price and Service
Very Knowledgeable and fair. When we call on Zodiac, we know we are going to receive the best price and service.
Very Positive Experience
Had a very positive experience with them and their team. Prompt service and experienced technicians. Thanks for everything.
Did a Great Job!
They did LADWP AC tuneup and installed a nest (all free!!). Did a great job!!
Competence, Efficiency and Friendliness
By far the most professional service I have received in a long time.
Competence, efficiency and friendliness.
We need more of that.
Advice Was Spot On and Made Sense
Zodiac Heating & A/C is a company with great service both in the office when you call to make an appointment and when the service technician comes to take care of the equipment. I have a Carrier that was experiencing some problems about 5 years ago. Vic (the owner) came to diagnose the problem after I had spoken to several other companies and wasn't liking what I heard. His advice was spot on and made sense. His technician did the work, and I haven't had a problem since then. Now I have Zodiac service my heat pump twice a year - spring and fall. The same technician comes, and that's great because he knows the history of the unit. I would highly recommend Zodiac.
Highly Recommend Using Zodiac Heating & AC
Amazing service!! Highly recommend using Zodiac Heating & AC. Our AC stopped working on Friday, they came out same day and fixed the problem on the spot!! Highly recommend them, very professional, great pricing and knowledgeable. If your looking for honest service, professionalism, and quality job they're your go to company!
Service Was Great
The service was great and the worker was clean and on time. I have been using Zodiac since 2008.
Higher Energy Efficient Home for the Right Price
I had multiple quotes done in the past and called these guys on a last minute referral. Glad I did. I was ready to compromise on the equipment for a lesser known off brand unit to save some money. Vic, for not much more, got me into a top tier name brand unit that works flawlessly. I did my homework and knew what needed to be done for the most part. Where I fell short, they stepped in. In the end, I got higher energy efficient home for the right price. The installers were also friendly people and did great work.
Technicians Were Awesome!
Can't say enough good things about Zodiac! I highly recommend them and am so grateful for the service they gave us. We needed to replace our AC units and got several quotes before being recommended to check with Zodiac. Not only were they better priced, the quality was exceptional and the technicians were awesome! Very professional and did a really nice job. I was home when the inspector came out for the final inspection. Inspectors are by nature very hard to please! They love to find things to fault. I heard the inspector say what nice work the installation was. A real compliment! I manage several rental units and have quite a bit of experience with household installations. This was a smooth experience. Thank you Zodiac!
Spot-on Diagnosis Every Time
We have been customers for 30+ years. We have referred Zodiac to many friends and family, and all were very pleased. Great customer service, very professional, courteous, and spot-on diagnosis every time - plus, very reasonable costs. Our AC recently went out. Saul came out within a day - diagnosed problem and quickly fixed it. Far less costly than we had anticipated. These are good guys, and professional in every way - from the office staff to the technicians.
We Couldn’t Be Happier!
We have a large 2 story house with 2 air conditioners/heaters (one upstairs/one downstairs). The first time we called Zodiac, they quickly diagnosed and fixed an on going problem with our upstairs unit that our previous repairman couldn't fix. About a year later, our antique heater/fan downstairs went out. Vic came out and gave us numerous replacement options to pick from low end to high end and he very patiently answered all my questions. We replaced the heater/fan and it works great! This year our downstairs condenser went out (after over 20 years of constant use). Again, Vic went over all the options, and we had a new system up and running in no time. Yesterday, we thought our new system broke down. It was soooooo hot and I called Vic in a panic. He came right over to fix it. It turned out to be a faulty thermostat. He temporarily wired the air conditioner to run without the thermostat so that the house would start cooling down, while he when to get a new one. He came back, replaced the thermostat, and that was that. "No charge, it's under warranty!" We couldn't be happier! Some of our friends who live in our neighborhood have been having lots of problems with their air conditioners and all I say to them is, you should try Zodiac! They are great!
Would Definitely Recommend
Very professional and good service, came on time and did a fast job. Would definitely recommend them
Always Get Great Service
I always get great service. They are all friendly and very helpful.
On Time and Very Clean Work
Great service. On time and very clean work. Happy to recommend use again.
Answered All My Questions
Great service, Avi was very professional and answered all my questions.
We’ll Use Them Again
Great service, very professional, we’ll use them again.
Excellent service! The tech was professional and knowledgeable
Thorough, Pleasant and Knowledgeable
Avi was thorough, pleasant and knowledgeable. Great experience
Very professional , competent and expedient service
Best AC Heating Co in Town!
Best AC heating co in town!!
Recommended Zodiac to My Family and Friends
The serviceman was professional, prompt, and clean. He did not leave any mess behind. I have already recommended Zodiac to my family and friends. Thank you so much!
Love This Company So Much
Fast service; great pricing; knowledgeable techs! Love this company so much. Anytime there's an issue with my HVAC, they handle it quickly at a great cost. Their techs are helpful and do a great job with the twice-yearly maintenance. I highly recommend them.
Fantastic company! They came in and installed a new ac system for me and completed the job within a day. The installers were really friendly and did a clean job. The girls at the office were really helpful and sweet as well! Definitely recommend to others needing ac service.
House Went From Sweltering Hot To Nice and Breezy
Our upstairs A/C unit decided to die last month, smack dab in the middle of another So Cal heat wave. Zodiac came out and replaced our dead unit with a more energy efficient unit, replaced all the ductwork (some of it was just plain old and original to the 40-year old house), added another return and a new thermostat. In one day, our house went from sweltering hot to nice and breezy. They worked fast. They were nice. They were priced just right. They helped us with energy efficiency credit paperwork. And they cleaned up after themselves. I can't tell you how pleased we were! I would definitely recommend them.
Staff Are Always Friendly and Willing To Listen
The office staff are always friendly and willing to listen. The service reps arrive on time, are very knowledgeable and pleasant.
So Polite and Courteous
I was most happy with my service. The young technician Andy was so polite and courteous I sincerely hope I will get him every time my unit needs to be serviced. Thank you again.
On Time, Professional, and Fixed It Fast!
Really appreciate Zodiac coming out - these last few days have been 100+ -- and when the AC goes out -- seems like 150! Tom came out -- serviced it and fixed it asap. He was on time, attentive-- and listened to my concerns and answered questions. my house is nice and cool- and we all -- including my dogs- really appreciate that!
on time, professional, and fixed it fast!!
Will Certainly Call On Them Again
The company is great to work with - from first point of contact, to confirmation of appointments, to the technicians who were friendly, helpful and efficient. I've recommended Zodiac repeatedly since using them and will certainly call on them again.
Happy Thanksgiving to you and your team. During this holiday season, we are grateful for the competent work that was performed to replace our 40+ y.o. hvac unit. Your crew is amazing. Take good care of them.
With the rain and cold temperature, our home is sooo comfortable!
Thanks again. Have a blessed holiday.